Privacy Policy

1. Background

PayRent, its related bodies corporate, employees, contractors, managers, officers and directors (collectively, “PayRent”) respect the privacy of all Personal Information it holds and is committed to protecting and limiting the use of such information in accordance with the Australian Privacy Principles as provided in the Privacy Act 1988 (Cth) (Privacy Act).

PayRent reserves the right to update this Privacy Policy at any time with changes coming into effect when the Privacy Policy is posted to any of its websites.

2. Personal Information

Personal Information we collect includes:

  • your name;
  • your postal address;
  • your email address;
  • your telephone number(s);
  • identification information (which is required for sanctions and anti-money laundering screening and to meet other regulatory requirements);
  • records of your communication and interaction with us;
  • information from enquiries you have made via the Contact Us form or via phone;
  • bank account details (such as BSB and account number) where you set up direct debit payments; and
  • history of your preference, interests and behaviour relating to transactions, products, and services on any PayRent website.

Payment card details are provided by you directly to our payment service provider, Pay Advantage, through its secure payment form. We do not collect or store your full card number.

We also collect Information which does not allow us to identify you specifically, including:

  • your computer’s IP address;
  • your device type;
  • browser type;
  • details of the site from where you accessed the PayRent site;
  • the pages you visit on any PayRent website; and
  • the time spent on those pages, items, and information searched, access times, dates and other statistics.

You warrant that you are authorised to provide the Personal Information you give to us and you agree that it may be used in accordance with this Privacy Policy.

3. Personal Information Collection

There are numerous ways in which we may collect your Personal Information, including when you:

  • browse a PayRent website;
  • register on a PayRent website;
  • log into a PayRent website once registered;
  • enter information into a form (on a PayRent website or otherwise);
  • transact through PayRent website;
  • subscribe to PayRent’s marketing communications;
  • click on PayRent website banners, hyperlinks or plugins;
  • accept location or notification pop ups on a PayRent website;
  • interact with us on our social media;
  • participate in onsite, email or social promotions or competitions;
  • make a purchase from us; and
  • have a conversation with any of our team members.

We may also obtain your Information from third parties, such as business or commercial partners, or from publicly available sources.

4. Using and Disclosing Personal Information

We collect and/or disclose Personal Information in order to:

  • provide and improve the products and services you have requested;
  • notify you about changes to the products and services you have requested;
  • provide customer support;
  • detect, prevent and address technical or other issues;
  • generally carry out our business;
  • comply with laws or regulations; and
  • promote and market products, services and special offers that may be of interest to you.

You may opt out of receiving marketing communications by clicking the unsubscribe link at the bottom of any email you receive from us. You acknowledge that it may take several business days to remove your name from all lists.

We may disclose your Personal Information to third parties (including banks, payment gateways, credit card schemes and processors, suppliers, couriers, mailing houses and Government Authorities) in order to fulfil our services to you. However, we require any third parties to apply standards that are no less rigorous than those required by Australian legislation.

In particular, payments are collected and processed on our behalf by our payment service provider, Pay Advantage Pty Ltd. The Personal Information required to set up and process your payments (such as your name, contact details and payment details) is shared with Pay Advantage, which handles it in accordance with its own Privacy Statement.

We do not sell Personal Information to third parties.

5. Access to and Correction of Personal Information

You may request access to the Personal Information we hold about you, or ask us to correct Personal Information that is inaccurate, out of date or incomplete, by emailing us at support@payrent.com.au. A request for access may be refused pursuant to the exemptions provided under the Privacy Act.

6. Cookies

We use “cookies” when you visit any PayRent website. This allows us to automate access and Information entry functions and to improve website efficiency by tracking the patterns of behaviour of visitors to the websites.

We also use Google Analytics which is a service offered by Google that tracks and reports aggregated and anonymised insights into users’ behaviours. This data is shared with other Google services. Google may use the collected data to contextualise and personalise its own advertising. You can opt-out of making your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We use commercially acceptable means to protect your Personal Information but we cannot guarantee its absolute security.

8. Overseas Disclosure

We do not generally disclose Personal Information to overseas recipients. If we are required to do so, we will only disclose it in accordance with the Australian Privacy Principles.

9. Data Breaches

In the event of a data breach involving your Personal Information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

10. Complaints

If you have a question or complaint about how we handle your Personal Information, please contact us at support@payrent.com.au. We will acknowledge your complaint and respond to you within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.